Delivery during COVID-19

Whilst we will endeavour to deliver as usual we are receiving more orders than previously and although we are dispatching them as soon as we can there may be a delay. If you haven’t received your delivery within a fortnight of ordering please email us.

Please note that for us, Spring is busy with lambing and cultivation, so we also may be slower in replying to emails.

Thank you for your patience.

Collection from Tamarisk Farm

Collection from Tamarisk Farm on next shop day or by arrangement is our default option.

If you only receive this delivery option, it can mean that 1) We don’t deliver that product to your postcode, or 2) our delivery algorithm has failed to produce an appropriate option. Please contact us to discuss your options.

If you are choosing this option, we will aim to have your order ready by the next time our shop will be open. Please note that if you place your order less than 24hrs before the shop is open we cannot guarantee we will have it waiting for you, but we should be able to compile your order quickly.

Delivery to UK

Delivery Information

Orders are dispatched once a week, usually on Wednesday or Thursday to guarantee delivery before the weekend.  While we will aim to get orders out on promptly, we are a small family farm and as such there will be occasions when we are unable to work as quickly as we would like. If you have a particular deadline, please let us know when you order and we will do our best to help you.

We use the courier APC-Overnight for the majority of our deliveries. This is a signed-for next day delivery service. Please note that this is next day from dispatch NOT next day from ordering. Your order should be received the day after dispatch. You can track your delivery on their website here.

Please note that due to its perishable nature, we are only able to deliver our meat boxes to postcodes within Wales and England.

Our stock is shared between our physical shop in West Bexington and our online store. We endeavour to ensure that the stock on the website remains up to date, however it is possible that our stocks will have run low. If your order can’t be fulfilled we will contact you as soon as possible to discuss your options.

Due to a surcharge from our courier, London, Scotland and Northern Ireland will be subject to a slightly higher postage fee than other UK postcodes.

Postage is based on both weight and volume. The prices listed are inclusive of VAT.

We updated our delivery prices 6/5/20

For a mixed basket (i.e. a meat box and balls of wool; flour and a sheepskin; etc.) the website may have difficulty in supplying the appropriate delivery option.  If this happens, please email us at farm@tamariskfarm.co.uk to discuss your delivery options.

England and Wales

  • Mail pack: £6 max. 1kg
  • Courier pack: £7.20 max. 5kg
  • Small parcel: £11.50 5.1kg-10kg
  • Medium parcel: £12.30 10.1kg-15kg
  • Large parcel: £15.50 15.1kg-20kg
  • Consignment:
    • £17.75 22.5kg-30kg
    • £22.90 30.1kg-45kg
    • £26.50 45.1kg-60kg
    • £33.40 60.1kg-80kg
    • £38.90 80.1kg-100kg

London weighting

  • Mail pack: £6.50 max. 1kg
  • Courier pack: £7.70 max. 5kg
  • Small parcel: £12.00 5.1kg-10kg
  • Medium parcel: £12.80 10.1kg-15kg
  • Large parcel: £16.00 15.1kg-20kg
  • Consignment:
    • £18.25 22.5kg-30kg
    • £23.40 30.1kg-45kg
    • £27.00 45.1kg-60kg
    • £33.90 60.1kg-80kg
    • £39.10 80.1kg-100kg

Scottish Lowlands

  • Royal Mail: £7.20 max. 2kg
  • Small parcel: £12.90 2.1kg-10kg
  • Medium parcel: £13.50 10.1kg-15kg
  • Large parcel: £17.20 15.1kg-20kg
  • Consignment:
    • £21.20 22.5kg-30kg
    • £26.10 30.1kg-45kg
    • £32.00 45.1kg-60kg
    • £41.00 60.1kg-80kg
    • £51.50 80.1kg-100kg

Scottish Highlands

  • Royal Mail small: £7.20 max. 2kg
  • Royal Mail medium:£16.62 2kg-4.9kg
  • Royal Mail large: £21.25 5kg-10kg
  • Medium parcel: £26.25 10.1kg-15kg
  • Large parcel: £29 15.1kg-20kg
  • Consignment:
    • £32.40 22.5kg-30kg
    • £40.55 30.1kg-45kg

Northern Ireland and Scottish Islands

  • Royal Mail Small: £7.20 max. 2kg
  • Royal Mail Medium: £16.62 2.1kg-4.9kg
  • Royal Mail Large: £21.25 5kg-10kg

European and International orders

Delivery information

We mostly use Royal Mail for our European and International orders.

Please note that due to its perishable nature, we are only able to deliver our meat boxes to postcodes within Wales and England.

International delivery will go by signed for airmail and may take longer depending on your location.

Our stock is shared between our physical shop in West Bexington and our online store. We endeavour to ensure that the stock on the website remains up to date, however it is possible that our stocks will have run low. If your order can’t be fulfilled we will contact you as soon as possible to discuss your options.

Please note: Deliveries outside the UK may be subject to local import taxes for which you would be responsible

Postage rates EU and Intl

EU delivery costs are:

  • Small Parcel: £6.30, max. weight 500g
  • Large Parcel: £13.80, max. weight 2kg

International delivery costs are:

  • Small Parcel: £8.70, max. weight 500g
  • Large Parcel: £19.80, max. weight 2kg

Returns and Refunds

Returns and refunds of wool and sheepskins

We realise that comparing colours on a computer screen may not be easy so if, when you receive your wool, you find that the colour is not suitable for the project you were planning you can return it to us within 7 working days of receipt.

Sheepskins are a natural and therefore variable product. We aim to be as precise as possible with these in the product description. If you are dissatisfied with the product, you can return it to us within 7 working days of receipt.

For a full refund, all the items must be intact, in the original packaging, and in resalable condition; you will have to pay the return postage. Contact us at farm@tamariskfarm.co.uk or on 01308 897781 before returning the items to ensure that we are expecting them. We do not guarantee a refund if you have not contacted us first.

 

Returns and refunds of food products.

We hope that you enjoy our products, however if you are unsatisfied please contact us at farm@tamariskfarm.co.uk or call us on 01308 897781. Due to their perishable nature, we don’t accept returns of food items, but retain the right to issue a refund or replacement at our discretion. Please contact us within 24hrs of delivery with images detailing the issue.

We use WoolCool packaging for our meat boxes. The insulation is wool, making it the perfect thing to use to help mulch down your garden.

UK Selling regulations

We work within the UK Distance Selling regulations, as well as within the Food Standards Agency regulations. For more information about this please follow the links below.

Online and distance selling for businesses

Distance selling guidance for food businesses

 

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